Terms Of Service
Updated October 12th, 2023/ Effective October 19th, 2023
- Intellectual property rights in the Website
- Your Content
- Right of withdrawal
- Customer support
- Service level agreement
- Data backup
- Mere conduit
- Third-Party software
- Availability of Services
- Limitation of liability
- DISCLAIMER OF WARRANTIES
- Force Majeure
- Relationship of the Parties
- Violations of these Terms
- Governing law
- Entire Agreement
- Last amendment
- Contact Us
IMPORTANT. PLEASE READ CAREFULLY:
These Terms of Service (hereinafter, referred to as the “Terms”) is a legal agreement between you (either an individual or a single entity) and RapidSeedbox Ltd having a principal place of business at House of Francis, Room 303, Ile Du Port, Mahe, Seychelles (hereinafter, referred to as “RapidSeedbox”, “we”, “our”, “us”) for the services provided through the website www.rapidseedbox.com (hereinafter, referred to as the “Services”) (hereinafter, you and RapidSeedbox are sometimes collectively referred to as the “Parties” and each individually a “Party”). By using or purchasing the Services, you agree to be bound by these Terms. The most current version of these Terms can be accessed at Terms of Service.
1.1 The Services allow the users to host digital files by using a remote server hosted in a high-bandwidth data center.
1.2 The Services shall be used for lawful purposes only. You are not allowed to use the Services for (i) sending any spam and other unsolicited advertisements; (ii) uploading, downloading, or viewing any unlawful content, including, but not limited to, pornographic, obscene, offensive, or defamatory content; (iii) any purpose that may be abusive, offensive, obscene, indecent, menacing, defamatory, or which might cause annoyance, harm, inconvenience to other users of the Website.
1.3 You are not allowed to use the Services if, in the country in which you will be using the Services, you: (i) are under the age required to enter into this agreement; (ii) are under the age barred from receiving the Services; or (iii) you are under the age of 16.
1.4 Technical steps to purchase the Services. If you would like to purchase the Services, you need to perform the following steps: (1) visit the website www.rapidseedbox.com (hereinafter, referred to as the “Website”); (2) press on the green button “GET STARTED NOW” located on the bottom of the main page of the Website; (3) choose a subscription plan; (4) press the button “Order Now” under the chosen subscription plan; (5) add your seedbox password; (6) choose your billing cycle; and (7) press on the green button “ADD TO CART”; (8) choose the currency in which you would like to pay the price of the Services; (9) press the green button “CHECK OUT”; (10) choose the payment method which you would like to use to make the payment; (11) enter the username and the password of your account on the Website or register a new account on the Website; (12) enter the details of the payment method which will be used for paying the price of the Services. When you make the required payment, we will send you a confirmatory email informing you about your order. By paying the price of the Services and receiving a confirmatory email, you conclude a service contract in English between you and RapidSeedbox on the basis of these Terms. After receiving your payment, we will provide you with access to the Services.
1.5 The details of your specific contract will not be filed by us and, therefore, the specific contract will not be available to you. However, if you do require any information regarding your order please contact us by using the contact details mentioned in Section 28.
1.6 Correcting input errors. You will be able to identify and correct any input errors prior to making the payment of the price of Services. If you have made any input error in your shopping cart, please go to your shopping cart and correct your error.
1.7 When registering an account on the Website, you must provide RapidSeedbox with accurate and complete information. You shall update the information in your account if this information becomes out of date.
1.8 Unless you exercise the right of withdrawal stated below, you are not entitled to a refund of any prices paid by you before the termination of your service contract. If you exercise the right of withdrawal, you are entitled to a full refund of any prices paid by you before the termination of your service contract. The right of withdrawal does not apply to service contracts related to our dedicated servers.
1.9 By signing up for the Services, you automatically sign up for receiving our newsletter.
2.1 All title and copyrights in and to the content of the Website, including, but not limited to, any applets, animations, audio, images, photographs, music, and text are owned by RapidSeedbox or its suppliers. The content of the Website is protected by copyright laws and international copyright agreements. Subject to these Terms, RapidSeedbox hereby grants you a non-exclusive and non-transferable license to use the content of the Website. RapidSeedbox may terminate this license if you breach these Terms.
3.1 You retain copyright and/or all other rights which you already hold in the content which is stored on, or distributed through the Services (hereinafter, referred to as the “Your Content”).
3.2 By using the Services, you agree that RapidSeedbox may: (i) adapt or otherwise make changes to Your Content due to the technical requirements of devices, media, connecting networks, and services; (ii) transmit or distribute Your Content worldwide; (iii) transmit or distribute Your Content over various public networks and in various media; (iv) utilize various third-party software, services or infrastructure with the aim to facilitate adaptation, distribution, and transmission of Your Content.
3.3 By using and/or purchasing the Services, you agree that you will be fully responsible for all Your Content. You hereby acknowledge that you have legal rights to store and distribute Your Content. You hereby acknowledge that Your Content is legal under (i) the laws of the country in which RapidSeedbox is based; (ii) the laws of the country or region in which you reside; and (iii) the laws of the country or region in which Your Content is physically stored.
3.4 To protect users of RapidSeedbox, we reserve the right, without prior notice, to stop the operation of a server if our monitoring systems indicate that that server hosts malware, mining software, or other software that overloads our network.
4.1 The prices indicated on the Website are indicated in two currencies, namely, EUR and USD. You can select the currency in which you would like to pay the prices.
4.2 The prices remain valid as long as they are indicated on the Website.
4.3 We may alter our price list from time to time. The price applicable is that set at the date on which you order your Services.
5.3 It is your responsibility to verify that all transaction information and other details are correct. RapidSeedbox shall have no liability for transactions that are incorrect because of factors beyond RapidSeedbox’s control.
5.4 RapidSeedbox accepts no responsibility for refusal or reversal of payments, which shall be a matter between you and the provider of payment services.
5.5 If you do not make the payments required for using the Services, we may retain or remove content stored by you on our servers.
6.1 Right of withdrawal. Subject to the terms of this section 6, you have the right to withdraw from the service contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the service contract. To exercise the right of withdrawal, you must inform RapidSeedbox of your decision to withdraw from the service contract by an unequivocal statement. You can use the following contact details to exercise your rights of withdrawal: Email: [email protected] You may use the model withdrawal form in Section 6.3, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
6.2 Exceptions from the right of withdrawal. Your right of withdrawal does not apply in the following cases:
- If you use the services as a non-consumer (a ‘consumer’ is any natural person who is acting for purposes which are outside his trade, business, craft, or profession); or
- If the provision of the Services has started with your consent and the contract has been fully performed (if the contract has not been fully performed, we reserve the right to charge you proportionally for the period that you have used the Services); or
- We have reason to believe that your request for withdrawal is abusive (e.g., due to repetitive requests received from the same person).
6.3 Effects of withdrawal. If you qualify for the right of withdrawal, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the service contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you have used the Services before communicating your wish for withdrawal to us, we reserve the right to charge you the fee corresponding to the time period for which you have used the Services.
6.4 Model withdrawal form. — To: RapidSeedbox Email: [email protected] — I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*), — Ordered on (*)/received on (*), — Name of consumer(s), — Address of consumer(s), — Signature of consumer(s) (only if this form is notified on paper), — Date (*) Delete as appropriate.
6.5 We do not tolerate any abuse of our services. In order to prevent abuse of these Terms, RapidSeedbox reserves the right to refuse future services to (i) a customer who seeks multiple refunds; and (ii) a customer who has violated these Terms.
6.6 The right of withdrawal in this Section 6 applies to Seedboxes only. It does not apply to dedicated servers.
7.1 If you would like to send a customer or technical support query to us, please send a support ticket by using the ticketing system accessible through your client area. Alternatively, you can send your customer or technical support queries by using the contact form available at https://www.rapidseedbox.com/contact or send us an email at [email protected].
7.2 By purchasing the Services, you agree that the support provided by RapidSeedbox is on an “as-is” and “as-available” basis. RapidSeedbox does not guarantee that our support will be available at any time and/or our support will be able to resolve your problem.
8.1 Downtime compensation. If you do not have access to the Services for a period exceeding 12 hours, RapidSeedbox will issue you a credit equal to the duration the downtime lasted. Any downtimes which last less than 12 hours may or may not be credited. RapidSeedbox will not compensate you for any downtime caused by your ISP or your connectivity to our servers.
8.2 Additional downtime compensation. In our sole discretion, we may provide you with a downtime compensation that is more beneficial than the downtime compensation stated in the preceding Section. 8.3 We will not provide any compensation for the loss of data caused by a human error on your behalf.
9.1 You are solely responsible for ensuring backup of Your Content unless you and RapidSeedbox have arranged that the Services will include backup. We shall not be liable for loss of data or failure to recover data irrespective of the type of failure.
10.1 You and RapidSeedbox agree that, when providing the Services, RapidSeedbox is solely acting as a conduit for information. You agree that you are the publisher of Your Content.
10.2 RapidSeedbox does not filter or inspect Your Content. RapidSeedbox does not express or imply approval of Your Content.
11.1 You may use the Services in combination with third-party software. Such third-party software may be governed by separate agreements. By downloading, installing, or otherwise using such third-party software, you may be bound by the terms of the end-user licenses governing third-party software. RapidSeedbox shall not be responsible for any third-party software.
13.1 You understand and agree that the Services may, without prior notification, interrupt at any time and may continue for any duration. You agree that, under no circumstances we shall be held liable for any damages arising out of or related to such interruptions. One or more such interruptions shall not constitute a default under these Terms.
13.2 RapidSeedbox reserves the right to review your account on the Website and if we find that your use of bandwidth exceeded the Allowed Level per product, we may throttle your account by reducing the service provided by us to 10Mbps incoming/outgoing traffic. The throttling of your account shall not entitle you to downtime compensation in accordance with the provisions in Section 8. “Service level agreement”. For the purposes of these Terms, the term “Allowed Level” refers to the following:
- Brisk plan – 20 TB / month
- Fast plan – 20 TB / month
- Quick plan – 20 TB / month
- Stream Plan – 20 TB / month
- Rapid Plan – 30 TB / month
- Furious Plan – 30 TB / month
- Swift – 10 TB / month
- Speedy – 10 TB / month
- Supreme – 10 TB / month
- Per Proxy – 50GB / month
13.3 Usage Restrictions for Specific Seedbox Plans: Users subscribed to the “Fast” Seedbox plan are expressly prohibited from using streaming applications that are exclusively supported on the “Stream” plan or higher-tier plans. Any violation of this clause may result in suspension or termination of the user’s account, at the sole discretion of RapidSeedbox.
14.1 To the extent not prohibited by law, RapidSeedbox shall not be liable for any loss of profits, loss of income, loss of contracts, loss of data, or for any indirect or consequential loss or damage of any kind whatsoever arising and whether caused by tort (including negligence), breach of the Terms or otherwise. RapidSeedbox maximum aggregate liability under the Terms whether in tort (including negligence) or otherwise, shall in no circumstances exceed the amount payable by you to RapidSeedbox in relation to the Services in question.
15.1 TO THE EXTENT NOT PROHIBITED BY LAW, THE SERVICES PROVIDED RAPIDSEEDBOX ARE PROVIDED ON AN “AS IS, AS AVAILABLE” BASIS. WE DISCLAIM ANY WARRANTY (EXPRESS OR IMPLIED), INCLUDING WARRANTIES OF FITNESS OR MERCHANTABILITY FOR A PARTICULAR PURPOSE. TO THE EXTENT NOT PROHIBITED BY LAW, UNDER NO CIRCUMSTANCES SHALL RAPIDSEEDBOX BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, AND CONSEQUENTIAL DAMAGES EVEN IF RAPIDSEEDBOX WAS ADVISED BY YOU OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS. IF THE SERVICES ARE DISRUPTED OR INTERRUPTED, WE SHALL NOT BE RESPONSIBLE FOR ANY LOSSES CAUSED BY SUCH A DISRUPTION OR INTERRUPTION.
16.1 You agree to indemnify, defend, and hold RapidSeedbox harmless from and against any and all expenses, obligations, liabilities, and claims, attorney’s fees, legal costs, and losses incurred by us arising out of or in relation to the Services.
17.1 RapidSeedbox shall not be liable to you or other persons for any failure of performance of any obligation vested in these Terms if such failure is caused by any events beyond RapidSeedbox’s reasonable control, including, but not limited to, acts of God, acts of terrorism, cable cuts, strikes, wars, fires, floods, vandalism, injunctions, hurricane, governmental acts, riots, third-party provider outages, injunctions, power crisis shortages, and explosions.
18.1 The Parties are independent contractors, and these Terms do not make you an employee, partner, agent of, or joint venturer with, RapidSeedbox for any purpose. You agree that you are, and will remain, an independent contractor in your relationship with RapidSeedbox.
19.1 If you violate any of the Terms, in addition to any other remedies available at law or in equity, RapidSeedbox shall have the right, in its sole discretion, to suspend or terminate immediately the Services provided to you.
20.1 You may not assign your rights under these Terms without the prior written consent of RapidSeedbox, and any such attempted assignment shall be void. This Agreement shall be binding upon the Parties’ permitted assigns and respective successors.
21.1 These Terms shall be read, construed, and take effect per the laws of the Republic of Seychelles, and the Parties hereto expressly agree to submit to the exclusive jurisdiction of the courts in the Republic of Seychelles.
22.1 To the extent not prohibited by applicable law, any controversy or claim arising out of or relating to the use of the Website and/or the Services shall be settled by binding arbitration in accordance with the rules of net-ARB.com. The costs of arbitration shall be initially borne by the claimant and later apportioned by the arbitrator. The arbitrator’s decision will be binding and may not be appealed. A judgment of a court having jurisdiction may be entered upon the arbitrator’s award.
23.1 A failure of a Party to enforce strictly a provision of these Terms shall in no event be considered a waiver of any part of such provision. No waiver by a Party of any breach or default by the other Party shall operate as a waiver of any succeeding breach or other default or breach by such other Party. No waiver shall have any effect unless it is specific, irrevocable, and in writing.
24.1 These Terms constitute the entire understanding between the Parties with respect to the subject matter thereof and supersedes all prior agreements, negotiations and discussions between the Parties relating thereto.
25.1 The unenforceability of any single provision of these Terms shall not affect any other provision hereof. Where such a provision is held to be unenforceable, the Parties shall use their best endeavors to negotiate and agree upon an enforceable provision, which achieves to the greatest extent possible the economic, legal, and commercial objectives of the unenforceable provision.
26.1 RapidSeedbox reserves the right, at its sole discretion, to change or modify these Terms at any time. Unless otherwise stated in these Terms, any such change or modification shall be effective when published on Terms of Service page. Therefore, you should regularly visit the URL to review the current version of the Terms so you are aware of any revisions to which you are bound. Your continued use of the Terms after any such changes constitutes your acceptance of the revised Terms. If you do not agree to abide by the revised Terms, please stop using the Services and the Website.
27.1 These Terms were last amended on 26th December, 2021.
28.1 If you have any questions about these Terms, please contact us using this form.
Digital Millennium Copyright Act (DMCA) Policy
Last Updated December 13th, 2015
RapidSeedbox Ltd having a principal place of business at House of Francis, Room 303, Ile Du Port, Mahe, Seychelles (hereinafter, referred to as “RapidSeedbox”, “we”, or “us”) respects the legitimate rights of copyrights owners, and has adopted an efficient notice and takedown procedure as required by the DMCA. The notice and takedown procedure is described below.
Instructions on How to Write and Send a Proper DMCA Notice
The DMCA provides a legal procedure by which you can request us to remove content infringing your intellectual property rights. A Proper DMCA Notice will notify RapidSeedbox of particular facts in a document signed under penalty of perjury. To file a notice of infringement with RapidSeedbox, you must provide a written communication (by fax or regular mail) that contains the information specified in the list below. RapidSeedbox would like to inform you that you will be liable for damages (including costs and attorney’s fees) if you materially misrepresent that material is infringing your copyright(s). Therefore, if you are not sure if you are the proper copyright holder or if copyright laws protect the material of yours, you may need to consult a lawyer. In order to write a Proper DMCA notice, please provide the following information:
- Identify with sufficient detail the copyrighted work that you believe has to been infringed;
- Identify the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit RapidSeedbox to locate the material;
- Provide us with information reasonably sufficient to permit RapidSeedbox to contact the complaining party, such as an address, telephone number, and, if available, an email address at which the complaining party may be contacted;
- Add the following statement: “I have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law”;
- Add the following statement: “I swear, under penalty of perjury, that the information in the notification is accurate, and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed”;
- Sign the document; and
Send the document to the following address:
Name: RapidSeedbox Ltd Address: Level 15 Yardley Commercial Building, 1-6 Connaught Road West, Sheung Wan, Hong Kong E-Mail: [email protected]
Writing and Submitting a Counter-notification
If your content is removed due to operation of RapidSeedbox notice and takedown procedure described above, and you believe the takedown was improper, you may submit a Counter-notification. RapidSeedbox would like to inform you that you will be liable for damages (including costs and attorney’s fees) if you materially misrepresent that material is infringing your copyright(s). Therefore, if you are not sure if you are the proper copyright holder or if copyright laws protect the material of yours, you may need to consult a lawyer. RapidSeedbox would like to inform you that you will be liable for damages (including costs and attorneys’ fees) if you materially misrepresent that a product or activity is not infringing the copyrights of others. In case you are not sure whether certain material infringes the copyrights of others, we suggest that you first consult a lawyer.
Writing a Counter-notification
To Write a Proper Counter-notification, please provide the following information:
- Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
- Your name, address, and telephone number;
- The following statement: “I consent to the jurisdiction of Federal District Court for the [insert the federal judicial district in which your address is located]”;
- The following statement: “I will accept service of process from [insert the name of the person who submitted the infringement notification] or his/her agent”;
- The following statement: “I swear, under penalty of perjury, that I have a good faith belief that the affected material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled”; and
- Sign the document.
Send the written communication to our designated agent to:
Name: RapidSeedbox Ltd Address: Level 15 Yardley Commercial Building, 1-6 Connaught Road West, Sheung Wan, Hong Kong E-Mail: [email protected]
Last Updated October 17, 2023
- Data collected by us
- Usage data
- Marketing communication
- Protection of personal data
- Retention period
- Third-party access to personal data
- Your rights regarding your personal data
- Complains about the handling of personal data
- Contact information
- Last amendment
1.1 RapidSeedbox Ltd having a principal place of business at House of Francis, Room 303, Ile Du Port, Mahe, Seychelles (“we” or “us”), collects from the individual user (“you” and “your”) certain personal data through the website https://www.rapidseedbox.com (hereinafter, referred to as the “Website”) and the related hosting services (the “Services”). The Website and the Services are collectively referred to as “RapidSeedbox”. We act as a data controller with regard to your personal data, i.e., the entity that determines the purposes and means of processing of your personal data.
1.2 The Website provides you with the possibility to order the Services for digital files by using a remote server hosted in a high-bandwidth data center (VPS).
2.1 We adhere to data minimization principles and collect only a minimal amount of personal data that is necessary for your usage of RapidSeedbox. We use your data only for specified, explicit, and legitimate purposes as outlined below.
When you create an account on the Website, we collect your (1) email address and (2) password. When you fill out the account details available on the Website, we collect your (1) name, (2) e-mail address, and (3) any other information you decide to provide us in your message. After you log in to the Website, you can update your details and provide us (although you are not required to do so) with your (1) name, (2) last name, (3) company name, (4) address, and (5) phone number. Such data is used only for (1) allowing you to create an account on the Website, (2) providing you with the requested Services, (3) contacting you with regard to the Services and the Website, and (4) sending you information about services that are similar to the Services used by you. Lawful basis: performance of a contract with you (i.e., maintaining your user account and providing the Services). We store your account information until you delete your user account.
When you pay for the Services with a credit card, we collect your full name and credit card information (card number, expiration date, security number, and billing address). If you use payment service providers (e.g., PayPal) to pay for the Services, you will be requested to provide your PayPal details. Please note that we DO NOT collect your PayPal credentials. We use your payment information to process your payments, maintain our business records, and comply with the applicable laws. Legal basis: performance of a contract with you and legal compliance. We store such data for the time period prescribed by the applicable laws.
When you make a payment through the Website, we collect a copy of your identification document (a credit card, driver’s license, or personal ID). We use such data to ensure the security of RapidSeedbox, prevent fraud, and enforce our legal terms. The legal basis: pursuing our legitimate business interests (security and compliance). We store such information until you delete your user account.
When you send us a message through our contact form, we collect your name, email address, and any information you decide to provide us with in your message. Such information is used only for (1) performing the tasks requested by you, (2) answering your questions and providing you with the requested information, (3) improving our business activities, and (4) optimizing RapidSeedbox. Lawful basis: pursuing our legitimate interest (i.e., growing our business) or performing our contractual obligations.
In case your non-personal data are aggregated with certain elements of your personal data in the way that we may become able to identify you, such non-personal data will be treated as personal data. We will make sure that we have a legal basis for the processing of such data.
2.2 Please note that we DO NOT collect any sensitive data about you (e.g., your health information, opinion about your religious and political beliefs, racial origins, and membership of a professional or trade association) unless you, at your sole discretion, decide to provide such data to us.
2.3 We do not have access in any manner to the digital files that you submit for hosting purposes as a part of the Services. Therefore, we do not access or collect any information or personal data contained in such digital files.
2.4 Please note that, if you do not provide us with the requested personal data, you may not be able to use the full functionality of the Website.
While you are using RapidSeedbox, we or our analytics service providers may collect technical information about your use of RapidSeedbox. When you browse the Website, we collect information about your browser type, operating system, URL addresses of websites clicked to and from the Website, and your IP address. While you are using the Services, we collect usage analytics data, such as:
- Average active torrents per month;
- Number of times you log into your client area;
- Number of times you log into your torrent client(s);
- Frequency of content streaming;
- One Click Installers installed;
- One Click Installers usage patterns (Frequency, time spent using it);
- Storage used per month;
- Traffic used per month;
- Generic OS hardware metrics (CPU, RAM, Disk, Load average);
- Frequency of SSH usage
We collect the above-mentioned data for the purpose of analyzing what kind of users visit the Website, how they find it, how long they stay, from which other websites they come to the Website, what pages they look at, and to which other websites they go from the Website. Services usage data allows us to analyze and improve our Services. This data will be collected anonymously. Personal IP addresses, email addresses and other identifying information are not linked to this data and will not be sent out of the Service, so we cannot identify you as an individual. This will allow us to use purely statistical data without targeting specific individuals.
4.1 From time to time, we may send you informational communications related to the Website and the Services, such as payment receipts, administrative information about the Services, information about updates of RapidSeedbox, information about security breaches, or other related matters. Please note that such communications do not fall within the scope of direct marketing communication.
4.3 If provided, we may use your phone number to contact you for customer research and quality assurance reasons. We will do so only if we have a contract with you. In other instances, we will seek your consent for further commercial communication.
4.4 The legal bases on which we rely when processing your personal data for marketing purposes are ‘your consent’ and ‘pursuing our legitimate business interests’ (analyze, improve, and expand RapidSeedbox).
5.1 We employ information security tools to protect personal data collected through the Website. Such information security tools include, but are not limited to, secured networks, encryption, anonymization, and limited access to personal data. However, due to the inherent risks of using the Internet, we cannot be liable for any destruction, loss, use, copying, modification, leakage, or falsification of personal data caused by circumstances beyond our reasonable control.
5.2 Breach notification. Should a personal data breach occur, we will inform the relevant authorities without undue delay and immediately take reasonable measures to mitigate the breach. We will notify you about such a breach as soon as possible through a notification on the Website and by sending you an e-mail.
6.1 Your personal data will be kept for as long as it is necessary to provide you with the requested Services or until you request us to delete your personal data. When your personal data are no longer necessary to deliver the requested Services or upon your explicit request, we will delete your personal data immediately, unless (1) we are obliged by law to retain such personal data for a specific period of time (e.g., for keeping accountancy records) or (2) you provide us with your consent to retain the personal data for a specified period of time.
6.2 Please note that we may retain your communications submitted through the contact form for our legitimate interests (e.g., tracking our business activities) if such communications contain information relevant to our business. Where possible, we will anonymize your personal data.
7.1 In certain situations, we may disclose your personal data to third parties. Such a disclosure is limited to the situations when the personal data are required for the purposes of (1) provision of the Services or any information requested by you, (2) pursuing our legitimate interests, (3) law enforcement purposes, or (4) if you provide your prior explicit consent. Please note that some third parties may be located outside of the jurisdiction in which you reside.
- Our newsletter provider Drip located in the US;
- Our business analytics provider Google Analytics located in the US;
- Our business analytics provider PostHog located in the US;
- Our business analytics provider Hotjar located in Malta;
- Our business analytics provider ChartMogul located in Germany;
- Our messaging provider Intercom located in the US and Ireland;
- Our hosting provider Linode located in the US;
- Our email capture provider Sumo located in the US;
- Our payment service provider CCBill located in the US; and
- Our independent contractors and advisors.
7.4 Please note that we allow third-party behavioral tracking, which may include personal and non-personal data if we have a legal basis for doing so.
7.5 If requested by public authorities exercising their official mission, we will disclose your personal data for law enforcement purposes.
7.7 Transfer outside the EEA. Some of the Third-Party Service Providers are located outside the European Economic Area (EEA) and, if you are a resident of the EEA, we may need to transfer your personal data to jurisdictions outside the EEA. In case it is necessary to make such a transfer, we will make sure that the jurisdiction in which the recipient third party is located guarantees an adequate level of protection of your personal data or we conclude an agreement with the respective third party that ensures such protection.
8.1 We strive to ensure that your personal data are true, accurate, up-to-date, and complete. If you would like modify or delete your personal data that are processed through the Website, you can do so by updating your personal data in your user account through the “Client Area” available on the Website (by clicking on the box “Edit Account Details”).
8.2 You have the right to manage the personal data that we collect from you. More particularly, we provide you with a possibility to request us to:
- Get a copy of your personal data that we store;
- Rectify inaccurate personal data;
- Move your personal data to another processor;
- Delete your personal data from our systems;
- Object and restrict processing of your personal data;
- Withdraw your consent; or
- Process your complaint.
8.3 If you would like to exercise your rights listed above, please contact us by email at [email protected] and explain in detail your request. In order to verify the legitimacy of your request, we may ask you to provide us with an identifying piece of information, so that we would be able to identify you in our system. We will answer your request within a reasonable timeframe but no later than 2 weeks.
Please note that the Website may contain links to third-party websites. We hereby disclaim any liability in relation to the privacy practices of other websites. Before visiting any websites owned and operated by third parties and providing any information or personal data to the owners or operators of such websites, you should familiarize yourself with the applicable privacy practices and take reasonable steps that are necessary to protect your personal data.
10.2 After you submit such a complaint, we will send you an email within 5 business days confirming that we have received your complaint. Afterward, we will investigate your complaint and provide you with our response within a reasonable timeframe but no later than 2 weeks.
10.3 If you are a resident of the European Union and you are not satisfied with the outcome of your complaint, you have the right to lodge a complaint with your local data protection authority.
11.2 There are two types of cookies, namely, persistent cookies and session cookies. Persistent cookies remain valid until their expiration date unless deleted by the user before that date. Session cookies will be stored on a web browser and will remain valid until the moment when the browser is closed.
11.5 We use Google Analytics, a web analytics service provided by Google LLC registered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google generates statistical information by means of cookies and creates reports about your use of RapidSeedbox. The cookies served by Google are anonymous first-party cookies that do not allow us to identify you in any manner. The information generated by cookies will be transmitted to and stored by Google on servers in the United States. To ensure your privacy, your IP address will be anonymized and Google will not combine your IP address with other information Google holds about you. Thus, Google will not be able to identify you. In certain cases (e.g., when required by law or when third parties conduct services on behalf of Google), Google may transfer the information to third parties. For more information about Google Analytics privacy practices, please visit https://support.google.com/analytics/answer/6004245. If you would like to opt-out from Google Analytics, you can do so by installing a Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout?hl=en.
11.6 We honor “Do Not Track” browser mechanisms. You can also choose to visit the Website anonymously.
11.7 You may encounter targeted interest-based advertising based on your use of RapidSeedbox and other websites on the Internet. Where necessary, we will seek your consent for processing your personal data for advertising purposes. You can control how such advertising is shown to you or opt out of targeted advertising by consulting the guide powered by the Digital Advertising Alliance available at https://youradchoices.com. For more information on opting out from advertising features on your device, please visit https://www.networkadvertising.org .
11.8 When you visit the Website, we may ask you to provide us with your consent to our use of all cookies via a cookie consent banner if we see that you come from the EU. If you do not provide your opt-in consent, we will serve you our essential technical cookies only. This means that we will not serve you our non-essential (preference, statistics and marketing) cookies. Please note that we may not be able to provide you with the best possible user experience on the Website if not all cookies are enabled.
Email: [email protected]
Mail: Level 15 Yardley Commercial Building, 1-6 Connaught Road West, Sheung Wan, Hong Kong
Guidelines for law enforcement authorities
RapidSeedbox is firmly committed to respecting the law and other regulatory obligations. Therefore, we will cooperate with law enforcement authorities in prosecuting users who are involved in unlawful activities, such as dissemination of child pornography and copyright infringements. We aim to promote the rule of law and respect for human rights. This document provides law enforcement officials with operational guidelines on how to seek records from RapidSeedbox. It does not apply to non-law enforcement requests.
1. Legal process requirements
1.1 We disclose records from RapidSeedbox in accordance with the applicable law. A letter rogatory or a Mutual Legal Assistance Treaty may be required to compel disclosure of records.
2. Account preservation
2.1 Upon receiving a notice of formal legal process, we will take steps to preserve account records related to official criminal investigations for 90 days. Law enforcement authorities may expeditiously submit formal requests for preservation of account records by using the contact details specified in Section 8.
3. Matters related to child safety
3.1 Any apparent instances of child exploitation will be reported by us to the National Center for Missing & Exploited Children (NCMEC)’s CyberTipline, at cybertipline.com. Please note that we will also report content drawn to our attention by government requests.
4. Availability and data retention
4.1 RapidSeedbox will search for and disclose information in our records if (i) we are reasonably able to locate such information and (ii) the requests for such information are reasonably specific.
4.2 RapidSeedbox will not retain data for law enforcement purposes unless we receive a lawful governmental order requiring us to do so.
5. Form of requests
5.1 We are unable to process legal demands which are overly vague or broad. To make sure that your legal demand will be processed by us, please identify the requested records and include the following: (i) the name of the authority making the legal demand; and (ii) the ID number, the address, and the telephone number of the law enforcement agent submitting the legal demand; and (iii) email address from a domain name associated with the law enforcement authority making the legal demand; and (iv) the requested response date.
6.1 We notify our users about legal demands related to them unless: (i) we are prohibited by law to do so; and/or (ii) there are exceptional circumstances, such as emergencies and child exploitation cases; and/or (iii) the provision of such notifications will be counter-productive.
6.2 Law enforcement officials wanting to prevent the disclosure of their legal demands to the users to whom the demands relate should obtain appropriate process or court order requiring us to refrain from disclosing their legal demands.
7. Reimbursement of costs
7.1 To the extent allowed by law, we may seek reimbursements for costs in responding to law enforcement requests.
8. Submission of law enforcement requests
8.1 If you would like to submit a law enforcement request to us, please use the following contact details: By email: [email protected] By post: RapidSeedbox Ltd, Level 15 Yardley Commercial Building, 1-6 Connaught Road West, Sheung Wan, Hong Kong
8.2 Please send your law enforcement requests to the attention of: RapidSeedbox Law Enforcement Response Team. For serious and urgent matters which require immediate disclosure of information, please send your law enforcement requests to the attention of: RapidSeedbox Law Emergency Enforcement Response Team.
8.3 We would like to inform you that the acceptance of legal process by email or by post is for convenience only. Such acceptance should not waive any objections; e.g., lack of proper service or lack of jurisdiction.
9. Last amendment
9.1 This document was last amended on 27th December 2016.